Welcome!

My name is Peter Smith.
I grew up in
Played a lot of...
College in
B.S. Computer Engineering
Currently reside in

How can I help you?

I've been doing software development, and customer and sales support for ~20 yrs.

Previous Titles

Pre-Sales Engineer, Client Support Manager, Post Sale Support Engineer, Senior Consultant

Desired Titles

Sales Engineer, Implementation Manager, Project Manager, Product Manager, Support Manager

Ideal Job

Variety. Responsibility. Leadership.

Steep learning curves?

No problem. I have deep experience and technical expertise, but more importantly, I get after it.

How I do it

I jump in. I use the tech. I work day and night, take online classes, build side projects using the latest technologies, etc.

Think...

Critical Thinker
Motivated
Get Things Done
Independent
Software wizard

Soft skills

Proactive

I work to create, sell, and support intuitive, easy-to-use software using unambiguous design, context-sensitive help, and other self-service features.

Soft skills

Adaptability

Excellent Communication Skills

Team Player

Hard Skills

Programming languages

Java, Javascript, Python, PERL, PHP, Typescript

Hard Skills (continued)

Various tools/tech

Jira, Salesforce, Trello, AWS (Serverless/Lambda, S3, RDS, DynamoDB, API Gateway, Simple Email Service), Web Services, GTM, Saas, Salesforce, SQL, Jquery, Webex, Trello, git, Github, Zoom, Skype, DOM, Web Developer addon, Oracle, SQL Server, DB/2, SQL, MySQL, HTML, JSON, XML, CSS, JDBC, Windows, Unix, Linux, MacOS, etc.

Growth Mindset

If someone asks me for something, I want to figure out a way to say 'Yes', even if it is a qualified Yes.

My disposition?

What am I looking for?

Quality.

Company. People. Product/Service. Commitment to excellence, winning, and ideally, winning big.

Example of a quality product?

Why is Duolingo quality?

They've sweated the details. An SPA that actually works. Usability on point, even if not perfect.

Generating Customer Goodwill

"Dear Peter, Thank you so much! You went over and beyond your responsibilities to support me and I really appreciate this. Regards, [Senior Research Director]"

Establishing a Reputation

"I just wanted to drop a note to toss a few kudos out for Peter Smith. From the start of our efforts, he has worked around the clock relentlessly to make sure the interface is operating as expected…

continued...

most of the time at short notice. ...Your entire team has. Thank you. It is refreshing to work with a vendor that is committed to excellence as much as we are. Great job! -- [Director Soft. Engr.]"

Reliable

"Peter Smith took over this ticket from the previous assignee and provided outstanding support resolved the issue to our satisfaction."

Internal praise...

(a week after starting as a Support Engineer)

Thank you!! Already adding tremendous value -- so appreciated. [Senior Salesperson]

Guiding to Success

"Dear Peter, Thank you for getting back to me and clarifying things. ... I don’t have any more questions at this point, but thank you for being so informative. -- [Intl. researcher]"

Contact

Pick up the phone and call right now.

Actually, please don't.

Too much phone spam.

Contact

Please drop me an email -- we can set up a quick call. Thank you!

phxtechnologist
psmithsf@gmail.com

The End.